Learn what web hosting providers mean when they say "phone support".
In the event that you have ever had a hosting account before or you have dealt with any other type of online service, you're probably well aware from personal experience that for certain things it is better to talk to a live person on the telephone rather than exchange tickets or email messages. In order to know more about a specific service before you decide to order it or when something small should be done, for instance, it is easier and faster to do it live. When you can contact representatives over the phone, it's also very likely that you're using the services of an actual web hosting supplier, not a reseller. The level of support that you will get on the phone may differ between different suppliers - from common issues to dedicated tech support. Generally the majority of providers will offer you pre-sales assistance and 1st level telephone support, while more complicated tech matters are resolved via email or tickets.
Phone Support in Hosting
We believe that the option to talk with a live agent is very important, that's why we have three support lines all around the world (UK, USA and Australia) and you are able to get in touch with us over the phone for 14 hours every day. In case you consider obtaining one of our Linux hosting packages, for instance, you have the option to give us a call and find more about our services before you order so as to make sure that we do meet all system requirements for your sites. After your purchase, you will be able to get in touch with us about any kind of sales and / or billing difficulties you may have, or get any kind of general or basic tech information that you need. We've tried to find the balance between telephone and ticket support, so for strictly technical matters you will have to use our ticketing system, that will make it easier to keep track of the communication along with any new developments in the resolution of the issue.