If you ever encounter a problem with your site and are unable to tackle it yourself, ask the web hosting provider’s tech support staff to assist you to bring the website back online. A swift solution would be the most favorable scenario, but many companies respond within twenty four hours and even more, all the more so if you are dealing with a hosting reseller. Even if your problem can be easily fixed, your site may not work satisfactorily or it may not be reachable whatsoever for a long period of time, so you may lose potential clients because it’s quite unlikely that anybody would be dying to go back to a website that’s inoperational. That being said, you should make certain not only that you can touch base with your hosting provider, but also that they can respond and assist you in a well-timed manner. If a script update does not proceed as planned or if you delete something by chance, for instance, the website must be fixed swiftly in order to avoid protracted unreachability.
One-Hour Response Guarantee in Hosting
With a hosting from us, you can forget about waiting around for hours, or even a whole day, to receive a reply to a technical support ticket or an e-mail. Irrespective of when you contact us, we’ll lend you a helping hand within less than one hour with any sales and technical queries you may have. In fact, our real reply time hardly ever exceeds twenty-thirty minutes. As we’re working 24x7, you’ll always get help in a timely manner and we realize just how vital that is in the e-world. Soon after you contact us, we will answer your questions. If you come across any technical problem, we’ll deal with it for you, or we will give you all the required information if there’s something that you need to do on your end.