A live chat is a real-time method of communication between a website hosting supplier's support crew and its clients. It is a very efficient way to receive some information about the web hosting services or get some issue resolved as you are talking with a live representative. The advantages of using a live chat service instead of calling or opening a trouble ticket are the lower chance of errors any time you exchange information like usernames or domain names, the quicker response time since the communication is real-time and the fact that you don't have to stay on the chat constantly - you're able to do something else entirely while the agent examines the issue involved. Also, you are able to be a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone charges that you will need to pay if you're calling to a different country.
Live Chat Support in Hosting
Together with the telephone and ticket support, we supply live chat support as well. You'll be able to contact us every day, including weekends and holidays, and we will give you more information about the Linux hosting packages that we supply in case you are not a customer yet, or about general and billing questions when you already have an account. Although for strictly tech matters you will have to open a ticket to the tech support team, as such matters will require extra time to be resolved, you may still get in touch with us through the live chat for some tech details. To give you an example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot various issues, saving you plenty of time. Even when our telephone lines are already off for the day, you will be able to speak with a live person.