A ticketing system is the most common medium of communication that hosting providers offer to their clients. It is typically part of the billing account and is the most effective way to deal with a problem that takes a certain amount of time to investigate or that has to be escalated to a server administrator. Thus, all comments added by either side will be kept in one location in the event that somebody else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, so you’ll need to sign in and out of no less than 2 accounts to perform a certain task or to get in touch with the hosting company’s client service staff. If you desire to administer a number of domain names and each one is hosted in its very own account, you’ll need to use even more accounts at the same time. It might also take significant time for the provider to respond to your ticket.

Integrated Ticketing System in Hosting

With a hosting from our company, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket while browsing your files or tweaking various account settings. The ticketing system is being strictly monitored 24-7 by our customer care team and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to get support. In stark contrast with certain web hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and ask for info regarding any billing or technical problem. Plus, you can read a number of articles, which will help you handle the commonest complications yourself.