24/7 Customer Support in Hosting
Our Linux hosting packages come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our services well before you make a purchase or you are an existing customer and you have any question or a difficulty, you are able to contact us any time, which includes weekends and holidays. We have numerous channels to contact us - a couple of telephone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more technical matters or any troubles that require more time to investigate and take care of. Unlike a number of other website hosting providers, our trouble tickets have a warranted max reply time of only 1 hour, therefore regardless of what your problem is, it will be resolved timely and you will not waste days to get something fixed.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we supply come with 24/7 support through several means of communication and with a one-hour max reply time guarantee. If you want to find out more about the packages or you have some general or billing questions, you will be able to phone one of the local numbers that we have worldwide or you could use our live chat service and consult with a live representative. For solely technical issues that require some help from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an e-mail, as all of these channels are more appropriate to monitor a given matter. The answer time for them rarely surpasses 30 minutes, so you can forget all about having to wait for a full day so as to get help. The support service is available for all server-related matters, and the pre-installed software. In the event that you want assistance for third-party applications, you may consider obtaining the Managed Services upgrade that we provide for all the packages.