Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour reply warranty with all our Linux hosting packages packages, which means each individual help inquiry you send will be responded to in only 60 minutes maximum. Our support company members have been qualified to efficiently resolve any situation and to give you detailed guidance on any problem that you could have.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a crew of licensed experts who will be ready to answer your question straight away. You can easily contact the tech support staff by opening a technical support ticket from your Web Site Control Panel or by submitting us an e–mail message. On working days, you may also contact us on the telephone or take advantage of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Charlotte's Web Solution has included a substantial knowledge base into the Control Panel that will help you have beneficial step by step recommendations whenever you want. Each area of the Control Panel has its own contextual guide area displaying a variety of how–to content articles. We have also organized instructional videos to give you a much better idea of the way in which to complete any given process.