Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your assistance requests will be responded to in no more than 1 hour after the support ticket or email is submitted. If your case calls for further assistance from an administrator, we’ll direct the trouble ticket or the e–mail to the person on duty then leave a note to let you know that more time will be required for arriving at the optimal solution. And if you order the Administration Services package, all of the server management services included there will be completed whenever you like.
A Premium–Quality Help Desk Support Service
- We will be online for you 24–7–365 to reply to any enquiries that you may have related to our Web Site Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated hosting server. In case you also need support tackling server admin tasks, you can take a glimpse at our Administration Services package, which includes data backup hard disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Area
We have provided our Web Site Control Panel with an exhaustive knowledgebase, which includes exhaustive explanations of all its features and functionalities. Furthermore, we have made exhaustive video tutorials that will further show you how to carry out a certain action or troubleshoot a frequently experienced issue. The help articles and the tutorial videos are readily accessible from each section of the Web Site Control Panel through the Videos and Help buttons in the top right corner.